Refund & Cancellation Policy

Last Updated: November 13, 2025

1. Registration Fee

The registration fee for the Fashion Business Webinar is ₹1. This is a nominal fee to confirm your participation and secure your seat.

2. Refund Policy

2.1 Participant-Initiated Cancellation

Due to the nominal registration fee and administrative costs, refunds are generally not provided for participant-initiated cancellations. However, exceptions may be considered in the following cases:

• Medical Emergency: With valid medical documentation
• Technical Issues: If you are unable to access the webinar due to issues from our end
• Duplicate Payment: If you accidentally made multiple payments

2.2 Organizer-Initiated Cancellation

If The Needles cancels the webinar due to unforeseen circumstances:

• Full refund will be processed to all registered participants
• Refunds will be credited to the original payment method within 7-10 business days
• Participants will be notified via email

2.3 Webinar Rescheduling

If the webinar is rescheduled:

• Your registration remains valid for the new date
• If you cannot attend the rescheduled date, you may request a refund within 48 hours of the rescheduling notification

3. How to Request a Refund

To request a refund (for eligible cases), please contact us within 24 hours of registration:

Email: support@theneedles.com
Subject: Refund Request - [Your Name]
Include: Payment ID, Order ID, and reason for refund

4. Refund Processing Time

• Approval: Refund requests are reviewed within 2-3 business days
• Processing: Approved refunds are processed within 5-7 business days
• Credit: The refund amount will be credited to your original payment method
• Bank Processing: Additional 3-5 business days depending on your bank

5. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• If you miss the webinar due to your own schedule conflict
• Technical issues on your end (internet connectivity, device compatibility, etc.)
• Failure to check email for webinar access details
• Change of mind after registration
• If you violate the Terms & Conditions and are removed from the webinar

6. Payment Gateway Charges

In case of refunds, payment gateway charges (if any) are non-refundable and will be deducted from the refund amount.

7. Failed Transactions

If your payment is deducted but the registration is not confirmed:

• Contact us immediately with your transaction details
• The amount will be refunded within 7-10 business days if the transaction genuinely failed
• Most failed transactions are auto-reversed by the bank within 5-7 days

8. Contact for Refund Queries

For any questions regarding refunds or cancellations, please reach out to us:

Email: theneedles21@gmail.com
Phone: +91 9597795349
Response Time: Within 24-48 hours

9. Policy Updates

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website.

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